Manage Microsoft Teams Phone Call Queues and Auto Attendants with PowerShell
Provision Teams Phone numbers, manage call queues and auto attendants, and audit call routing from one PowerShell workflow.
Teams Phone has quietly become the corporate phone system for a huge number of organizations. The portal is fine for one-off changes, but anything done at scale — onboarding numbers, updating call queues, swapping greetings — is the kind of work that should never be done by hand.
The MicrosoftTeams PowerShell module exposes everything the Teams admin center can do for voice. PSForge gives you the Teams Phone tasks ready to assemble into a workflow.
What Teams Phone admins repeat constantly
- Assigning phone numbers and voice routing policies to new users
- Adding or removing agents from call queues
- Updating auto attendant greetings and business hours
- Reporting on which numbers are assigned and which are sitting unused
- Migrating users between calling plans or to Direct Routing
Why this is a workflow problem
Voice changes are visible. A wrong number assignment or a broken auto attendant is the kind of thing the CEO notices.
A scripted, reviewed PowerShell workflow lets the same change happen the same way every time, and produces an audit trail when something needs to be explained later.
Example Teams Phone workflow
- Connect to Microsoft Teams with Connect-MicrosoftTeams
- Assign phone numbers to new users with the right calling policy
- Add or remove call queue agents based on a current roster
- Update auto attendant greetings or schedules from a content source
- Report on assigned vs. unassigned numbers and license usage
- Export call queue and auto attendant configurations for backup
- Send the change report to the voice operations team
Final thoughts
Teams Phone is too visible to leave to manual portal clicks.
PSForge makes it simple to build a single PowerShell workflow that handles number assignments, call queues, and auto attendants the same way every time.